Terms & Conditions

1. Platform Description

NeoFit is an AI-powered SaaS platform that helps personal trainers, gyms, and wellness professionals automate client onboarding, scheduling, and engagement through AI-driven workflows.

• Trainers/Gyms (B2B users): use NeoFit to onboard and manage clients.
• Clients (B2C users): may be invited by a trainer to complete onboarding and interact with their trainer via NeoFit.

2. Eligibility

• Trainers & Gyms: Must be at least 18 years old and legally authorized to enter into contracts.
• Clients: Must be at least 16 years old or have parental consent.
• You may not use NeoFit if prohibited by law in your jurisdiction.

3. Account Registration

• Trainers/Gyms must create an account to access services.
• You are responsible for maintaining the confidentiality of your login credentials.
• NeoFit is not liable for unauthorized access due to your negligence.

4. Services & Subscriptions

• Subscription Plans: Monthly/annual subscriptions apply for trainers and gyms.
• Billing & Payment: Payments are processed securely via third-party providers.
• Renewals: Subscriptions renew automatically unless canceled before renewal date.
• Free Trials: If offered, will automatically convert to a paid plan unless canceled.

5. Use of Services

You agree to use NeoFit in compliance with:

• All applicable laws and regulations.
• These Terms, including the Acceptable Use Policy (below).

Prohibited Uses:

• Sharing unlawful, harmful, discriminatory, or misleading information.
• Using AI-generated recommendations as a substitute for professional medical advice.
• Attempting to reverse-engineer or exploit the platform.

6. AI Disclaimer

NeoFit uses AI to generate suggestions (e.g., onboarding assessments, reminders, recommendations).

• NeoFit does not provide medical advice.
• Trainers remain fully responsible for reviewing and validating all AI-generated outputs.
• Clients should always follow guidance directly from their trainer.

7. Data Protection & Privacy

• NeoFit processes personal data in accordance with the GDPR (EU Regulation 2016/679).
• Trainers are considered data controllers of their clients' data; NeoFit acts as a data processor.
• A Data Processing Agreement (DPA) is incorporated into these Terms.
• See our Privacy Policy for full details.

8. Intellectual Property

• All software, design, and content of NeoFit is owned by NEORIMIA S.R.L.
• Users retain rights over their data (e.g., client information, session notes).
• Trainers grant NeoFit a limited license to process client data solely for service provision.

9. Service Availability

• NeoFit aims for 99.9% uptime, but does not guarantee uninterrupted access.
• Planned maintenance will be announced in advance when possible.
• NeoFit is not liable for downtime caused by external providers (e.g., OpenAI, Google, Twilio).

10. Liability & Indemnification

• Limitation of Liability: NeoFit's liability is capped at the amount paid in the last 12 months.
• NeoFit is not liable for indirect damages, lost profits, or reliance on AI outputs.
• Indemnification: You agree to indemnify NeoFit against claims arising from misuse of the platform.

11. Cancellation & Termination

• Users may cancel anytime through account settings.
• Upon cancellation:
• Access continues until the end of the billing cycle.
• Client data may be retained for a limited period (see Privacy Policy).
• NeoFit may suspend or terminate accounts for violations of these Terms.

12. Consumer Rights (EU Users)

• If you are a consumer (not a business user), you have a 14-day right of withdrawal under EU law, unless you start using the service immediately (waiving the right).
• Refunds follow the policy detailed in your subscription plan.

13. Governing Law & Dispute Resolution

• These Terms are governed by Romanian law and applicable EU regulations.
• Any disputes will be subject to the jurisdiction of the courts of Bucharest, Romania.
• Alternative dispute resolution (ADR) may be available under EU consumer protection rules.

14. Amendments

NeoFit may update these Terms occasionally.

• Significant changes will be notified via email or in-app notice.
• Continued use after changes constitutes acceptance.

15. Contact Information

For questions or concerns: